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Plasma Pillow Warranty

Plasmabed® Pillow 3 Year Warranty

Your new Plasmabed pillow is covered by a 3 Year Warranty. For 3 years after you purchase your new pillow from Plasmabed or an authorized Plasmabed retailer, when it has a defect covered under the warranty, we will replace or repair it. The details of this warranty, and some limitations, are provided in the complete Warranty Description, available at Plasmabed.ca or from your retailer.

Certain pillow models include a removable/washable cover that have a warranty of two (2) years against faults in material or workmanship and are otherwise specifically excluded from the scope of this 3 year Limited Warranty. If a cover is replaced due to warranty coverage and an identical cover is no longer available, a cover of comparable quality, one that is not identical to that initially provided with the product, can be used as a substitute. 

For purposes of this Warranty, the term “product” means any Plasmabed pillow. 680934BCINC ("Plasmabed Canada") warrants that it will, at Plasmabed Canada’s option, replace or repair the Purchaser’s Plasmabed product sold in Canada by an authorized retailer if that product is defective due to faulty workmanship or materials, subject to the limitations described in this Limited Warranty.

All warranty claims will be handled at place of purchase. Full Warranty for 3 years, Plasmabed Canada will not charge the purchaser to repair or replace the pillow if it is deemed defective. Plasmabed warrants that it will cover all costs necessary to replace the defective product to the original dealer excluding transportation costs. Transportation is the responsibility of the purchaser and is additional to any prorated charges, except where prohibited by applicable law.

 

 

This Limited Warranty covers the following items during normal wear:

- It does cover any deterioration in the cell-structure of the material that causes the product to not return to its original shape.

- Any physical flaw in the pillow that causes the foam material to split or crack, despite normal usage and proper handling.

- Any manufacturing defect in the zipper assembly of the pillow cover.

This Limited Warranty does not cover the following:

- A normal increase in softness of the Plasma® pressure-relieving material which does not affect the pressure-relieving qualities of the pillow. 

- Comfort preference.

- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

- Floor models or “demos” sold at a discount

- Any pillow sold by resellers who are not authorized retailers.

Plasmabed Canada reserves the right to substitute materials of equal or higher quality if identical material is not available at the time of warranty service request, including the substitution of like quality of any cover fabric or ticking. Warranty does not apply to covering material or protective coatings. Should service be required the warranty will be void if on inspection the product is found to be in an unsanitary condition or has received obvious abuse.

Warranty is good for the original purchaser only & must be accompanied by the original purchase receipt, do not ship or return without first obtaining a warranty service number. You may contact the Plasmabed Canada Customer Service Department by e-mailing customerservice@plasmabed.com. 

This warranty must be presented with original bill of sale if service is required at some future date. This warranty gives the purchaser specific legal rights, and you may have greater rights existing under legislation in your jurisdiction. Where any term of this warranty is prohibited by such laws, it shall be null and void, but the remainder of this warranty shall remain in effect.