At Plasmabed, we're here to make your mattress of adjustable bed purchase exciting. We've put together answers to our most frequently asked questions to guide you through our products, policies, and innovative sleep technologies - so you can shop with confidence and look forward to your best night's sleep.
How firm are your mattresses
We offer our mattresses in Firm, Medium-Firm, and Plush. Firm gives you maximum support, Plush feels soft and cozy, and Medium-Firm is the perfect middle ground (and our bestseller).
How do I control the adjustable bed?
Each base comes with a wireless remote featuring multiple preset positions, massage settings, and more.
What makes Plasmabed mattresses different?
Our mattresses feature Frosty® cooling technology, Nano Titanium layers, and Gelastic™ comfort for enhanced support and optimal temperature regulation.
Do you offer a sleep-trial?
Yes, all our mattresses come with a 100-night trial.
What is the warranty on your products?
3 for pillows, from 10 up to 20 years for mattresses, and 20 years for adjustable beds.
How Does Affirm Approve Borrowers for Loans?
Affirm evaluates loan applications using a combination of personal information, credit data, and other financial factors to make real-time lending decisions.
Is there free shipping?
Yes, we offer free shipping across Canada.
Will the Delivery Driver Move or Remove My Old Mattress?
Yes, if you're located within our local delivery area, we offer free removal of your old mattress for disposal or donation when we deliver your new Plasmabed. Just let us know in advance so we can prepare. For deliveries outside our local area, mattress removal is not included.
How long will it take for me to receive my order?
Most Plasmabed orders are processed within 1 to 3 business days. Delivery timelines vary depending on your location: Arrive within 2 to 5 business days and include setup and mattress removal (if requested). Typically arrives within 5 to 10 business days via ground carriers.