PLASMABED® Mattress
20 Year Limited Warranty
In this warranty: “Mattress” means the mattress sold by PB to the dealer. The “mattress” does not include the base or foundation. “PB” means Plasmabed, Incorporated. “Purchaser” and “You” both mean the consumer who is the original purchaser of this mattress made by PB. This warranty is not transferable. “Warranty Commencement Date” means the date You purchased a new and unused PB mattress.
PB warrants this mattress to You on the terms and over the reducing periods of time set out below. All warranty claims require notice from You to be given to PB in the manner set out below, and to be received by PB inside the applicable warranty time period.
Your new PB mattress is covered by a 20 Year Limited Warranty. For 20 years after you purchase your new mattress from PB or an authorized PB retailer, when it has a defect covered under the warranty, we will replace or repair it. The details of this warranty, and some limitations, are provided in the complete Warranty Description, available at plasmabed.com or from your retailer.
Certain mattress models include a removable/washable cover that have a warranty of two (2) years against faults in material or workmanship and are otherwise specifically excluded from the scope of this 20 year Limited Warranty. If a cover is replaced due to warranty coverage and an identical cover is no longer available, a cover of comparable quality can be substituted.
Coverage Period
All warranty claims will be handled at place of purchase. Full Warranty for the first 5 years: PB will not charge the purchaser to repair or replace the mattress if it is deemed defective. Limited Warranty applies after five years until 20 years from date of purchase, charging you 1/15 of the current selling price at the time of adjustment times the number of years owned.
PB warrants that it will cover all costs necessary to replace the defective product to the original dealer excluding transportation costs. Transportation is the responsibility of the purchaser and is additional to any prorated charges, except where prohibited by applicable law.
This Limited Warranty Covers:
- Deterioration causing the mattress to have a visible indentation greater than one (.75) inch...
- Any physical flaw in the mattress that causes the foam material to split or crack.
- Any manufacturing defect in the zipper assembly of the mattress cover.
This Limited Warranty Does Not Cover:
- Normal increase in softness of the Plasma® material.
- Comfort preference.
- Physical abuse or damage, including burns, cuts, tears, stains, or liquid damage.
- Replacement of any non-defective pieces.
- Floor models or “demos” sold at a discount.
- Mattresses sold by unauthorized resellers.
- Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, etc.
PB reserves the right to substitute materials of equal or higher quality if identical material is not available at the time of service. Mattresses cannot be flipped but should be rotated every 6-8 weeks. Warranty void if product is unsanitary or abused.
Warranty is valid for the original purchaser only and must be accompanied by the original receipt.